Frequently Asked Questions
1. What are the changes to the Etihad Chauffeur service policy?
If you’re booked to travel with a First, Business Classic or
Business Flex ticket (excluding redemption tickets), you can continue to enjoy
the Etihad Chauffeur service across the UAE when Abu Dhabi is the origin,
stopover or final destination.
While this free Service will be discontinued in all other
destinations, if you are travelling in The Residence, you can still enjoy it
across New York, London, Abu Dhabi, Paris and Sydney.
do the chauffeur service changes impact me if I have a flight booking with one
of Etihad’s partner airlines?
same change in chauffeur policy terms and conditions will be applied to guests
of partner airlines.
I bid for an upgrade from Business to First Class after 3 July 2017, will I
still be eligible for the chauffeur service?
In this instance, we would need to consider the date of ticket
re-issuance. So if your ticket is re-issued on or after 3 July, you will no
longer receive the service.
still need a way to travel to and from the airport. Can I book and pay for an
Yes. Our Airport Transfer service is available to
all guests irrespective of booking class across our global network (except for
the UAE), through our partner Conxxe- who are a worldwide transport service
your Airport Transfer today.
5. Why is Etihad making changes to its Chauffeur
industry as a whole is looking to unbundle features from the core seat fare. It
will contribute to lower airline fares,
and still provides customers with the option of adding the items they want at
an additional fee. We believe that offering customers this choice is fairer and
more in line with modern consumer expectations.